What we do with your information

As part of the buying and selling process, information that you provide us with such as name, address, email and phone number are stored in our database and only ever used by us to facilitate the fulfillment of your order, to update you on the progress of an order, to update you on processing or shipping confirmations and delays, to update you on back order progress and various other updates regarding sales, orders, shipping and replies to enquiries.


When you provide us with personal information to place an order, complete a transaction, verify a credit card or arrange for a delivery or return, you consent to The Holistic Sage collecting and storing the information provided and using it for the specific purposes that they were given.

Email Promos

As The Holistic Sage is an online business, promotions via email is an essential part of our operations. We understand however that receiving promotional emails from every business you encounter can become tiresome, so we will either ask to add you to our promotions list directly, or give you the opportunity to say no/opt-out.

Third Parties

Third parties used by us generally only collect, use and disclose information to the extent necessary for them to perform the services that they provide us with. They will also have their own privacy policies in respect to the information that we are required to provide them for your purchase related transactions. We recommend that you familiarize yourself with our third parties privacy policies so that you understand how they handle, store and use your information.

Third parties may be located in a different country or jurisdiction. When you agree to provide your personal details in order to complete a transaction, if the third party requiring your information to complete the transaction is located somewhere other than where you or we are located, your information may be subject to the laws of the jurisdiction in which the third party service provider is located. For example if you live in Australia and the transaction was processed and completed in the US, your information may be subject to disclosure under the United States legislation including the Patriot Act.

Once you leave our stores website or are redirected to a third party website or application, you will no longer be governed by our privacy policy or terms of service. This means that when you are redirected to a payment gateway to complete a transaction for example, or if you click on a link on our website that directs you away from our site, our terms of service and privacy policies will no longer apply as we are not responsible for the privacy practices or terms of service of other websites or entities.


We take the security of your personal information very seriously, as such, we take reasonable precautions and use industry best practices to make sure it is not lost, misused, altered, accessed, lost or destroyed. HTTPS (Hypertext Transfer Protocol Secure) is the online protocol for secure communications over the internet and one of the easiest ways to help secure your e-commerce website from fraud.


Information stored on our website is protected by TSL (Transport Layer Security) which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. Though no method of transmission over the internet is ever 100% secure, we follow all PCI-DSS protocols, requirements and meet generally accepted industry standards. 

The security of our website is managed and handled by our provider, and the third party service providers we use to handle and store information and process transactions.

Changes to policy

The Holistic Sage reserves the right to modify this policy at any time, at our discretion, without notice, so we recommend reviewing our terms and policies regularly. Any changes made to the policy will take effect immediately. Notification of changes will be made here, on the policy page with an "updated" signal next to the section that has been modified.